United Biosciences has a Privacy Policy to demonstrate its commitment to handling private information about individuals. We are committed to protecting and maintaining the privacy, accuracy and security of your personal information. United Biosciences abides by the National Privacy Principles ("NPPs") under the Privacy Act 1988 as amended by the Privacy Amendment (Private Sector) Act 2000 (Cth).
Your Personal Information
United Biosciences will only collect information in the process of conducting business. That personal information may be obtained directly from you, via another contact in your organisation or through a third party who we believe has informed you that your details may be provided to us. We will only store your personal details if they are relevant to your organisation conducting business with us. The information we collect will include contact details, personal and organisational details, financial information and information about your use of our product and services.
We store personal information to ensure that we can maintain contact with the organisations with which we do business. This contact may be verbal, electronic or written. The reason for the contact may be to inform, request assistance or to maintain a relationship. If you choose not to provide personal information, we may not be able to provide with the products or services you require, or the level of service on which we pride ourselves.
United Biosciences will not collect any sensitive information, such as information relating to your health, unless this is necessary to provide you with a specific product or service.
How we collect your information?
Where practice, United Biosciences only collects personal information directly from your use of our website.
However, we do also gather data in other ways, including:
- From third parties such as our related companies, credit reporting agencies or your representatives;
- From publicly available sources of information;
- From our own records of how you use your United Biosciences products and services.
How do we store your information?
Your information is held either in paper-based records or in electronic form in our databases. We take proper precautions to ensure the security of that information. If your information is no longer needed, we will either delete it from our systems or de-identify it, so that it cannot be attributed to you personally. United Biosciences uses up-to-date techniques and processes , which are consistent with current industry standards to keep your personal information secure and confidential.
Only employees of United Biosciences and those who perform services on our behalf, and are authorised to handle your information, will have access to your personal information.
How we use your information?
United Biosciences will limit the use of your personal information to:
- Recommending to you, or providing you with the products and services that you may need;
- Developing, improving and marketing our products and services;
- Servicing our relationship with you by, among other things, providing updates on promotions and services we think may interest you or to involve you in market research;
- Carrying out our business which includes account management, planning, product development, research and analysis;
- Developing, improving and marketing our products and services;
- Regulatory reporting and compliance; and
- Fulfilling our legal requirements (for example, disclosure to law enforcement agencies or the courts).
We may use your information to offer you products and services that we believe meet your needs. However, you can notify us at any time if you do not wish to receive these offers.
Who will use your information?
United Biosciences will not share, sell or trade your personal information to any non employee.
We do allow your information to be provided to other organisations who perform certain function or operations for us for the purpose of providing services to you. If we consider the purpose of the disclosure is not within the reasonable expectation of you, we commit to obtain your consent before disclosing any of your personal information.
We bind these companies to the same standard of care as we do ourselves so that they cannot provide this information to anyone else. We enforce this requirement through contractual agreements.
You have access to your information
You have a right to access your personal information, subject to some exceptions allowed by law and when disclosure of your information is not possible without compromising commercially sensitive information.
You can request access to your information by contacting us at sales@unitedbiosciences.com.au. This service is free unless the information you request requires significant research or preparation time. Before we act upon requests of this nature, we will tell you how much this service will cost.
Help us to ensure we hold accurate information
United Biosciences takes reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That's why we recommend that you:
- Let us know if there are any errors in your personal information; and
- Keep us up to date with changes to personal information such as your name or address.
Links to other sites
United Biosciences website may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites. We encourage you to read the privacy statements of any linked sites as their privacy policy may differ from ours.
Trans Border Data Flow
In providing our services to you it may be necessary for us to forward personal information to relevant overseas third party service providers. Please let us know if you have any objections to such transfers.
Changes to our Policy
From time to time it may be necessary for us to review and revise this Policy. We reserve the right to change our Policy at any time, should this occur the amendment would be posted on our website.
What to do if you think we have made an error
United Biosciences are committed to the protection of your privacy, and our policies, processes and systems have been developed with this intent.
However, errors do occur sometimes. If you think we have not lived up to our commitment, we invite you to contact us.
Our objective is to respond to any complaint within two working weeks. Where we have not met our privacy commitments, we will apologise and take reasonable action to correct the practice or omission which led to the error. If we cannot resolve your concern to your satisfaction, you can refer the matter to the Privacy Commissioner on 1800 023 985 or at www.privacy.gov.au.
Feedback
United Biosciences welcomes your enquiries or comments about our Policy. Should you have any feedback or complaints please contact us at sales@unitedbiosciences.com.au. |
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